At BuyMonitorsNow.com, we’re committed to delivering your high-performance computing and gaming equipment quickly and ensuring your complete satisfaction with every purchase. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment verification.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Tracking included
  • Free Shipping:
    • Available for orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Tracking included

Note for International Customers: Delivery times may vary based on customs processing in your country. Some remote areas in Asia and other regions may not be serviceable.

Returns & Exchanges

We stand behind the quality of our gaming equipment, professional monitors, and computing products. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in original condition – unused, unopened, with all packaging and accessories
  • All original tags and labels must be present
  • Proof of purchase (order number or receipt) must be provided

Non-Returnable Items

Due to hygiene and licensing restrictions, these products cannot be returned if opened/used:

  • Computer Microphones
  • Gaming Headsets
  • Software or digital downloads (with activated license)
  • Personalized or custom-configured items

Return Process

Follow these steps to initiate your return or exchange:

  1. Contact our support team within 15 days at [email protected] with your request
  2. Complete the Return/Exchange Request Form (template provided below)
  3. Wait for approval – we’ll email you a Return Merchandise Authorization (RMA) number within 1-2 business days
  4. Package your item securely in its original packaging with all accessories
  5. Ship your return to our warehouse at:
    BuyMonitorsNow.com Returns
    6000 Parker Dr
    Deale, US 20751

Return/Exchange Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear BuyMonitorsNow.com Support Team,

I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number]).

Product Details:
– Product Name: [Product Name]
– SKU/Model Number: [If Available]
– Reason for Return/Exchange: [Please specify]

For exchanges, please indicate your preferred replacement item.

Please let me know the next steps and any additional information you may require.

Best regards,
[Your Full Name]
[Your Contact Information]

Shipping Costs for Returns

  • Customer responsibility: You pay return shipping costs unless the return is due to our error or a defective product
  • Original shipping costs: Non-refundable
  • Exchange shipping: We cover the cost of shipping the replacement item to you

Refund Processing

After we receive and inspect your returned item:

  • Refunds processed within 3-5 business days
  • Issued to your original payment method:
    • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days (depending on your bank)
    • PayPal: 1-3 business days

Note: Some banks may take additional time to post the refund to your account. International refunds will be issued in USD and may be subject to currency exchange fluctuations.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange a replacement or refund at no additional cost
  • In some cases, we may request return of the damaged item (we’ll provide a prepaid return label)

Gaming Equipment Note: For gaming desktops, monitors, and peripherals, please test your equipment immediately upon receipt. Many manufacturers require prompt reporting of any issues for warranty coverage.

International Returns

For customers outside the United States:

  • You are responsible for all return shipping costs and any applicable customs fees
  • We recommend using a trackable shipping service
  • Refunds will be issued in USD

Need Help?

Our customer support team is happy to assist with any questions about shipping or returns. Contact us at [email protected].

For faster service, please include your order number in all communications.