At BuyMonitorsNow.com, we stand behind the quality of our gaming equipment, professional monitors, and high-performance computing products. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • The item must be in its original condition – unused, unopened, and with all original packaging and accessories
  • The item must include all original tags and labels
  • You must provide proof of purchase (order number or receipt)

Non-Returnable Items

Due to hygiene and licensing restrictions, the following products cannot be returned:

  • Computer Microphones (opened/used)
  • Gaming Headsets (opened/used)
  • Software or digital downloads (if license has been activated)
  • Personalized or custom-configured items

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our support team within 15 days of receiving your order at [email protected] with your request
  2. Complete the Return/Exchange Request Form (template provided below)
  3. Wait for approval – we’ll review your request and email you a Return Merchandise Authorization (RMA) number within 1-2 business days
  4. Package your item securely in its original packaging with all accessories
  5. Ship your return to our warehouse at:
    BuyMonitorsNow.com Returns
    6000 Parker Dr
    Deale, US 20751

Return/Exchange Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear BuyMonitorsNow.com Support Team,

I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number]).

Product Details:
– Product Name: [Product Name]
– SKU/Model Number: [If Available]
– Reason for Return/Exchange: [Please specify]

For exchanges, please indicate your preferred replacement item.

Please let me know the next steps and any additional information you may require.

Best regards,
[Your Full Name]
[Your Contact Information]

Shipping Costs for Returns

  • Customer responsibility: You are responsible for return shipping costs unless the return is due to our error or a defective product
  • Original shipping costs: These are non-refundable
  • Exchange shipping: We cover the cost of shipping the replacement item to you

Refund Processing

Once we receive and inspect your returned item, we’ll process your refund within 3-5 business days. The refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days depending on your bank’s processing time
  • PayPal: 1-3 business days

Note: Some banks may take additional time to post the refund to your account.

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange for a replacement or refund at no additional cost to you
  3. In some cases, we may request you return the damaged item (we’ll provide a prepaid return label)

Gaming Equipment Special Note

For gaming desktops, monitors, and peripherals, please test your equipment immediately upon receipt. Many manufacturers offer limited warranty coverage that requires prompt reporting of any issues.

International Returns

For customers outside the United States:

  • You are responsible for all return shipping costs and any applicable customs fees
  • We recommend using a trackable shipping service
  • Refunds will be issued in USD and may be subject to currency exchange fluctuations

Questions?

Our customer support team is happy to assist with any questions about our returns and exchanges policy. Contact us at [email protected].

For faster service, please include your order number in all communications.